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Refund policy

Product Exchange Transactions

You can make your change request regarding the product/products you have purchased within 14 days from the date of receipt of your order. shipping return cost has to be paid by the customer. 


In order for you to change the product/products you have purchased;

You must send the product sent to you back together with the invoice, and write the product code of the other product you request for exchange into the package/cargo.


The product must be returned with its original box/packaging and the original invoice.


After completing the above-mentioned processes, you can ship your product for exchange.


Our Warehouse Address:

 KARTALBEY MAH. MUSTAFA BAYTAZ CAD. NO:25 MERKEZ/KİLİS - Turkey 

Product Returns

Pursuant to the Right of Withdrawal article of the Consumer Law, you can return the product/products you have purchased within 14 working days after completing the following steps.


The return form in the package sent to you must be filled in.


The label of the product/products must not be removed and must be tried without damaging the product.


Products, including all accessories and packaging materials, must be undamaged in any way, unused, and in a resalable condition.


The product must be returned with its original box/packaging and the original invoice.


Due to hygienic reasons,  products such as Underwear, Socks, Perfume cannot be returned or exchanged. 


You can make your shipments with our contracted PTT Cargo at a more affordable price. Since the shipments will belong to the sender, your cargo sent with counter payment will not be received.


In line with the transactions made, the product you sent will be examined by us, and your return process will be initiated provided that there is no obstacle to its return. Since virtual pos is used in shopping, your refunds will be made to the credit/debit card used through the virtual pos.


After completing the above-mentioned procedures, you can ship your product for return.

 shipping return cost has to be paid by the customer.


Our Warehouse Address:

KARTALBEY MAH. MUSTAFA BAYTAZ CAD. NO:25 MERKEZ/K─░L─░S - Turkey

You can reach us at +18162970526 phone numbers 24/7 hours on weekdays or send an e-mail to info@elanesa.com 

 

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